Return and Refund Policy
Effective Date: 15/07/2024
1. Introduction
IDOROK VISION SRL values your satisfaction and strives to offer high-quality products and excellent customer service. This Return and Refund Policy outlines the terms under which returns and refunds are processed for purchases made on IDOROK.com.
2. Refund Process
To request a refund, please email us at support@idorok.com. Our customer service team will guide you through the process and keep you informed at every step.
3. 14-Day Free Return Policy
All products purchased from IDOROK.com benefit from a 14-day free return policy. If you are not completely satisfied with your purchase, you may return the product within 14 days of receipt for a full refund or exchange.
4. Return Conditions
To be eligible for a return, please ensure that:
5. Return Process
5.1 Initiate a Return:
5.2 Prepare Your Return:
Include all original packaging materials, accessories, and documentation.
5.3 Ship the Product:
5.4. Inspection and Approval
Once we receive your returned product, our team will inspect it to ensure it meets the return conditions outlined above. We will notify you via email of the approval or disapproval of your refund.
Approved Returns:
Disapproved Returns:
6. Exchanges
If you wish to exchange your product, please follow the return process and specify that you would like an exchange in your email. Once your return is approved, we will send the replacement product to you.
7. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
8. Contact Information
If you have any questions or concerns about our Return and Refund Policy, please contact us at: support@idorok.com
9. Changes to This Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.
Thank you for shopping with IDOROK VISION SRL!
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